优质护理服务在神经外科应用的效果分析

Effect Analysis of High Quality Nursing Service in Department of Neurosurgery

目的分析总结"优质护理服务"活动在神经外科开展的临床效果。方法在神经外科病房优质护理服务示范工程活动中,通过对开展优质护理服务活动前后患者及家属满意度、护理差错事件次数、医疗纠纷发生次数、家属陪护率等的调查对比,客观评价其实施效果。结果开展优质护理服务后患者及家属满意度提高,而护理差错事件、医疗纠纷次数、家属陪护率有所下降。结论优质护理服务模式可提高神经外科医疗护理质量和患者满意度。

Objective：To explore the clinical effect of high quality nursing service in department of neurosur-gery.Methods：The patient and family＇s satisfaction degree , number of nursing errors , medical disputes , family ac-company rate and so forth were compared before and after the implementation of high quality nursing service in de-partment of neurosurgery .ResultsAfter the implementation of high quality nursing , the satisfaction degree of pa-tients and their families was improved and the nursing errors , medical disputes and family members accompany rate were reduced .Conclusions：High quality nursing service mode could improve the nursing quality and patient satis-faction in department of neurosurgery .