高校饭店一线员工培训误区及应对设想

Misunderstandings in Staff Training of College Hotels and the Countermeasures

近年来高校后勤集团所属的饭店已经逐步社会化,而且正朝着高档次、高效率、个性化服务的方向发展,高校众多饭店作为服务行业的一个重要补充部分也需转变观念,与时俱进。然而,由于饭店还未从根本上解决员工的后顾之忧,加之一线员工大部分学历低、学习积极性不高,直接导致饭店员工总体素质偏低,服务质量不高,服务意识不强,流动性大,管理者在经营过程中倍感困惑。本文对高校饭店一线服务人员培训误区与应对措施进行分析,提出重视员工培训,制定员工职业规划,结合员工需求,为员工提供广阔的发展空间,以达到提升员工素质、提高饭店竞争力的目的。

In recent years, hotels of college logistics groups have gradually socialized. They are aiming to provide top-grade, efficient and personalized services. However, due to the lack of social security, poor educational background and lack of learning initiative, employees of many college hotels lack sense of serv- ice, fail to provide quality service and tend to leave jobs frequently, which cause great confusion to the managers. This paper analyzed some misunderstandings in the staff-training of college hotels and put for- ward some countermeasures： hotels of colleges should attach importance to staff training, help employees make career plan and provide more opportunities for career advancement.