化解医患矛盾的模式探讨——G市开展第三方调解实践

On the Resolving Modes for Medical Disputes——A Few Words on the Third Party Mediation Practice in G City

目前,医患关系并没有因为医疗体制改革的推动而显著改善,医患纠纷呈愈演愈烈之势。鉴此,以政府购买公益服务,建立医疗纠纷专业调解机构势在必行。四川省G市司法局成立了市级医疗纠纷调解中心,符合当前社会现状现实需求地开展第三方调解工作——以非诉讼纠纷解决方式(ADR)为理论依据,以"情、理、法"兼顾的人民调解制度为核心,用法律法规和社会道德规范为准绳,将灵活性、便捷性、程序性贯穿于调解医患矛盾的始终,取得了一定的成效。

At present, although the reform of medical system is promoted obviously, the doctor-patient relationship is not significantly improved, and medical disputes are becoming more and more intensified. As a result, it is imperative for the government to purchase public service and establish a professional medical dispute mediation mechanism. A municipal medical dispute mediation center has been set up to carry out the third party mediation in G city Judicial Bureau, Sichuan province, People in this center carry out their work on the basis of alternative dispute resolution （ADR）, focus on the people＇s mediation system of ＂feeling, reason and law＂, take laws, regulations and social ethics as the criterion, pay great attention to flexibility, convenience and procedure in the process of medical dispute meditation, which is in line with the current social situation and the realistic requirements of the people to resolve the disputes.