摘要
从管理沟通的视角出发,对医患沟通的过程模式与沟通中诸要素的障碍进行深入分析,并借鉴管理沟通领域的研究成果,力求找到医患沟通不畅的主要原因,通过排除医患沟通中的障碍,进而减少医患之间的纠纷。
This article uses knowledge of managerial communication,and analyzes communication obsta-cles between doctors and patients from communication process model,then focuses on reducing communica-tion obstacles and realizes effect communication between doctors and patients.
出处
《首都经济贸易大学学报》
北大核心
2014年第3期78-83,共6页
Journal of Capital University of Economics and Business
关键词
医患沟通障碍
沟通过程模式
有效沟通
communication between doctors and patients
communication process model
effective com-munication