摘要
详细介绍了IT服务标准在电力企业中的应用及实施效果:该供电局结合南方电网公司IT运维大集中思路,在电力企业中成功实施了IT服务质量评价体系,该体系包括IT服务质量评价指标系统、IT服务质量监控系统和IT服务质量管理系统。该体系有效地帮助了企业进行管理和提高IT服务质量,并且为南网的运维大集中提供早期的经验。
This paper describes the application of ITSS in power enterprise and its implementation effect： A Power Supply Bureau, under the guidance of China Southern Power Grid IT construction principles, successful implements the IT service quality evaluation system in power enterprise, which includes the IT service quality evaluation metrics system, IT services quality surveillance system and IT service quality management system. The system efficiently helps company to manage and improve the IT quality services, and provides experience to China Southern Power Grid for IT operation and maintenance.
出处
《信息技术与标准化》
2014年第4期30-33,共4页
Information Technology & Standardization
基金
上海市科委创新基金"基于云运维平台的离散型IT服务外包模式研究及应用"
项目编号:11dz1502700
关键词
IT运维
IT服务
服务质量
IT服务管理
IT operation and maintenance
IT service
service quality
IT service management
