物流单证员积极性对企业绩效管理影响模型分析—以金华国际物流园区单证员为例

Model of Eagerness of Logistics Documentation Clerks on Enterprise Performance Management:In the Case of Jinhua International Logistics Park

针对单证员工作积极性难以测度和测度准确度低的问题,建立了一种工作积极性-绩效的多级组合估计模型,模型通过薪酬公平、价值实现和心理契约等三个维度衡量物流单证员工作满意度,将培训和激励的主观评价作为外部环境评价值,以工作强度建立约束,应用神经网络算法分析计算工作积极性对工作绩效的影响。以金华市23家物流企业的单证员为例进行实证研究。结果显示,工作满意度对工作积极性的解释度高达75.63%,组织评价对积极性的解释度达到69.42%,单证员工作积极性对工作绩效的解释度可以达到73.11%,结果真实反映了单证员工作积极性对绩效的影响机理。

In this paper, we built a work eagerness-performance muhi-level combinational estimation model to measure the job satisfaction of the logistics documentation clerks on the dimensions of compensation fairness, value realization and psychological contract, and then applied the neural network algorithm to analyze the influence of work eagerness on work performance. At last, through an empirical study on the logistics documentation clerks from 23 logistics enterprises in Jinhua, we demonstrated the mechanism of the work eagerness of the clerks on their work performance.