保税物流企业客户服务绩效评价

Discussion on Customer Service Performance Evaluation of Bonded Logistics Enterprises

基于保税物流企业绩效评价对客户进行保税物流企业选择和企业自身绩效提高的重要性,对保税物流企业客户服务绩效评价研究现状进行了分析;在此基础上,着重探讨了基于信息熵理论的熵权多目标评价模型的构建,并以此评价模型为工具对保税物流企业客户服务绩效评价进行了较为深入的分析。

In this paper, we analyzed the current status of the studies on the performance evaluation of customer services of bonded logistics enterprises, on such basis discussed the establishment of the entropy-weighted multi-objective evaluation model based on the information entropy theory, and at the end analyzed in-depth the customer service performance evaluation of the bonded logistics enterprises.