我国移动图书馆服务现状调查——以国家图书馆和省级公共图书馆为对象

Mobile Library Service of the National Library of China and the Provincial Public Libraries

以国家图书馆和31家省级公共图书馆为研究对象,采用网络调研、问卷调查、有效性测试等方法,对中国图书馆的移动服务现状进行调研,并与美国排名前25位的公共图书馆的移动服务进行对比分析。结果表明:中国公共图书馆移动服务普及率偏低,服务模式主要为WAP和APP;移动服务和移动资源较为丰富,移动服务具有良好的个性和交互性,但存在移动服务体系不完整、移动服务缺乏创新性、知晓度较低、有效性整体不高等问题。中美公共图书馆的移动服务各有所长,中国图书馆提供了更为丰富的移动服务和移动资源,而美国图书馆移动服务更加人性化和精细化,与移动终端结合得更好,馆藏信息的展示效果较好。

Based on the method of online investigation, questionnaires and effectiveness tests, we investigated the national library and thirty-one provincial public libraries for evaluating current status of mobile library. Comparative analysis of mobile service was carried out between the public libraries of China and the top 25 US public libraries. The result shows that： currently, mobile service in China is less widespread and the mode of mobile service mainly focuses on WAP and APP; mobile libraries provide diverse mobile services and abundant library resources, and the service is personalized and interactive. However, the process of mobile library service is not faultless, and mobile service lacks novelty, and has low awareness and insufficient effec- tiveness. Both Chinese and American public libraries have some advantages. Public libraries in China provide more rich services and resources. And mobile services among US public libraries possess more humanization and refinement. Mobile services are better combined with the mobile terminals, and have a rich collection of information display. 6 figs. 3 tabs. 37 refs.