对某医院医患关系的调查分析

Analysis of the current relationship between doctors and patients in one hospital

目的 :分析当前深层次医患关系,为构建和谐医患关系提供理论依据。方法 :选择某医院2010年1月—2013年1月随机抽取的1 000例患者作为调查对象,采用调查问卷的形式就病人对医院或医生服务满意度问卷的所有内容进行填写。结果 :在医疗实践中,医生是医疗行为的主体,相对患者而言是具备专业知识的强者,也是解决医患冲突的根本。另外,红包现象缘于医患诚信危机。结论 :对医患关系采取相应的应对策略能有效预防医患纠纷的发生,减少医患矛盾,增进医患和谐,有利于医院的发展。

Objective ：To analyze the deep relationship between doctors and patients,to provide the theory basis for the construction of a harmonious relationship between doctors and patients and to improve the quality of medical services. Methods ：A random sample of 1 000 patients in the hospital from January of 2010 to January of 2013 was surveyed on patient satisfaction by questionnaire. Results ：In the medical practice,doctors were the subject of medical behavior and were equipped with professional knowledge. They had strong professional knowledge relative to the patients and were also fundamental for the solution to the conflict. In addition,the common phenomenon that patients gave doctors under-the-table payment primarily came from doctor-patient trust crisis. Conclusion ：Appropriate coping strategies on the relationship between doctors and patients could effectively prevent the occurrence of medical disputes, reduce the doctor-patient contradiction,enhance harmony between doctors and patients and are conducive to the development of the hospital.