BALIS馆际互借用户行为与期望现状分析及对策研究——以首都师范大学图书馆为例

Analysis and countermeasures of users' behaviors and expectations at BALIS interlibrary loan service ——Taking Capital Normal University Library as Example

文章通过对BALIS馆际互借服务的用户行为进行调查分析及跟踪研究,了解用户对现有馆际互借服务的需求,并针对所发现的问题,提出改善馆际互借服务、提高馆际互借服务质量的对策,以期为图书馆用户服务及馆藏文献资源建设提供参考。

Through the surveys and studies of the user behaviors at BALIS interlibrary loan service,the library can be well informed about the users＇ requirements and existing problems in the interlibrary loan service. This article proposes that libraries should improve the interlibrary loan service,and raise the quality of the service work so as to provide the readers with better service and to improve the construction of the information resources.