心理健康热线5202例次咨询问题分析

The analysis of the telephone counseling contents of 5202 person times in psychological hot line

目的 分析心理健康热线四年中 5 2 0 2例次咨询问题在不同人群中的分布特征。方法 对 1996年 1月至 1999年12月较完整的热线咨询记录整理后输入计算机 ,用SAS软件包进行统计分析。结果 共分析较完整的资料 5 2 0 2例次 ,咨询者的年龄主要集中在 2 0～岁和 30～岁两个年龄组 (77.39% ) ,文化程度在高中及高中以上者占 87.43%。主要咨询问题为 :精神疾病 (2 3 .6 1% ) ,情绪问题 (19.74% )恋爱问题 (17.0 7% ) ,人际关系 (9.6 9% ) ,婚姻问题 (9.15 % ) ,代人咨询 (7.6 7% ) ,性问题 (6 .36 % )等。结论 咨询者以青年和高文化层次人群为主 ,咨询问题以精神疾病最多 ,但涉及面较广 。

Objective The purpose of the study is to analyse the counseling contents in psychological hot line during four years and the characteristics in different groups of the people. Methods Inputting all the completed recorders in hot line from January, 1995 to December, 1999, and using the Statistic Analysis System to analyse the data. Results The main age groups of the counseling people are 20～years and 30～years (77.39%), and 87.43 percent of the people has good education. The main counseling contents are related to mental disorders (23.61%), emotional difficulty (19.74%), love (17.07%), social intercourse (9.69%), marriage (9.15%), consulting for other persons (7.67%), sexual problems counseling (6.36%), and others. Conclusions The main groups of people in hot line are young and good educated people. The counseling contents have touched upon many areas, but mental disorder is the most numerous problems. The main problems in different groups of people are marked difference.