社会资本对跨组织信息系统吸收影响机理研究

Impact of social capital on inter-organizational information systems assimilation

跨组织信息系统(IOS)的有效使用已成为提高企业绩效的关键要素.在跨组织信息系统使用过程中,企业间关系、企业知识行为等非技术因素起着协调系统与组织业务流程和管理流程的关键作用.文章基于社会资本理论和企业知识理论,构建了社会资本对跨组织信息系统吸收影响的理论模型,对跨组织信息系统采纳后吸收阶段的影响因素及其影响机理进行了研究.运用偏最小二乘(PLS)结构方程模型方法检验了模型的路径和假设.结果发现社会资本的两个重要维度——结构资本和认知资本对跨组织信息系统吸收具有显著的正向影响,并且该影响是通过IT知识应用过程这一中介作用实现的.社会资本的另一重要维度——关系资本也对跨组织信息系统吸收具有重要影响,但这种影响受跨组织信息系统使用情境下社会资本3个维度之间因果关系的影响.研究结论将丰富信息系统吸收理论,对实施企业有效的吸收跨组织信息系统具有指导作用.

The successful use of inter-organizational information systems （lOS） has become a key element in improving firm performance. In the process of IOS usage, systems, business process and management process are coordinated by the inter-organizational relationship and knowledge behavior. Based on the social capital and knowledge related theories, this study builds a theoretical model to explain how the social capital influ- ences IOS assimilation. The hypotheses are tested using the partial least squares （PLS） analyses method. The results demonstrate that the two important dimensions of social capital--structural capital and cognitive capital--affect IOS assimilation significantly, which are mediated by the process of knowledge acquisition; the other important dimension of social capital--relationship capital--is also important to IOS assimilation, but it is affected by the causal relationship of the three dimensions of social capital. Conclusion of this study will en- rich the information systems assimilation theory, and guide firms to absorb IOS better.