“质量管理”讲座(一)

A Lecture on Quality management

本讲座的主要目的是为质量管理工作的实施提供一些基础知识，内容包括：（１）质量的定义和重要性；（２）质量管理的组织；（３）持续改善的过程和工具，包括ＰＤＣＡ和统计过程控制工具；（４）抽样检验，包括随机取样、接收曲线和卖方、买方风险；（５）产品设计工具，包括质量功能展开（质量屋）和田口方法的概念；（６）质量管理的国际标准，马尔科姆．鲍德里奇奖和戴明奖。

The main aim of this lecture is to provide some basic knowledge for the implementation of quality management, including:(1)the definition and the significance of quality, (2) the organization of quality management, (3)the processes and tools for continuous improvement, including PDCA and statistical process control tools, (4)the acceptance sampling, including random samping, operating characteristic curve and concepts of producer and customer risk, (5) the tools for product design, including quality function deployment (the house of quality) and the concept of Taguchi technique, and (6)the international quality standards of quality management, the Malcolm Baldrige National Award and Deming Prize.