浅谈档案咨询机构专题服务创新——以山西煤矿行业安全为例

Perspectives on Topics Service Innovation of Archives Consulting Agency——Based on Shanxi Coal Mine Industry Safety

随着档案咨询业的发展和人们对档案咨询需求的增加,档案咨询业务范围越来越广。数字档案馆、云计算、大数据等一系列概念的提出,对档案咨询机构的服务提出了更高的要求。本文以山西煤矿行业安全问题为例,探讨档案咨询机构如何实现煤矿行业安全生产专题服务,提出档案咨询机构要提升服务内容及服务层次,须遵循四个步骤:收集档案信息资源、组建服务团队、以用户为中心创造产品、营造安全的服务环境。

With archives consulting agency development and people＇s increasing demand for archives consulting, consulting business scope is more and more widely. Digital Archives, cloud computing, big data and a series of concepts proposed raise higher requirements to archives consulting agency.This article discusses how to implement archives topic service based on Shanxi coal mine industry safety, puts forward archives consulting agency must meet four steps in the topic service innovation of archives consulting agency to enhance services and service level, including collect archives information resource, build service team, create user-centered products and construct a safe service environment.