云消费者权益保护的障碍剖析及对策研究

Analyzing Barriers and Countermeasures of Cloud Consumers' Rights and Interests Protection

面对信息社会具有隐蔽有偿性、较高匿名性与灵活调度性的商业化云服务,传统的消费者权益保护法律体系难以厘清云经营者与云消费者身份特征、明确双方权利义务关系及责任承担和救济途径等。有必要在剖析云用户的消费者身份认定、免费云服务的营利性认定、云服务中权利义务关系认定等影响云消费者权益保护之障碍因素的基础上,提出包括建立透明的信息传达机制、构筑合理的合同必备条款及完善侵害云消费权益的救济制度等在内的应对策略体系。

In face of secluded paid, highly anonymous and flexible scheduled commercialization of cloud services, it is difficult to distinguish identities of cloud operators and consumers or define their jural relations, methods of responsibility and relief ways in the traditional legal system of consumers＇ protection. It is necessary that we should analyze obstacles of identifying cloud consumers, profits of free cloud services or relationships of rights and obligations. We must put forward some concrete countermeasures of establishing a transparent mechanism of information communication, building reasonable required contract terms and improving the relief system of violating consumers＇ rights and interests.