大型综合医院门诊分诊优质护理的应用

Application of triage high quality nursing in the outpatient clinic of large general hospital

目的：探讨大型综合医院门诊分诊优质护理的效果及应用价值。方法选择我院实施门诊分诊优质护理作为节点，通过对患者进行护理质量和满意度调查，观察实施门诊分诊优质护理实施前后的效果。结果实施门诊分诊优质护理后患者护理质量评分和护理满意度高于常规护理组，护理风险事故和护理投诉的发生低于常规护理组，组间资料比较，差异有统计学意义（ P＜0.05）。结论在大型综合医院开展门诊分诊优质化护理能够更好满足患者需求，带动门诊护士的积极性，减少了护理风险事故和护理投诉的发生，提高临床护理满意度，值得在临床上大力推广使用。

Objective To investigate the effect of triage high quality nursing and its application value in the the outpatient clinic of large general hospital .Methods In our hospital outpatient triage high quality care as a node , through the 228 cases of quality of care and patients＆#39;satisfaction surveys to observe the implementation of outpatient triage quality care results .Results After the implementation of triage high quality nursing the score of the quality of patient care and nursing satisfaction were higher than those of routine nursing group , the risk of accidents and the incidence of complaints were lower than those in the control group , the difference was statistically significant （ P〈0.05 ） .Conclusions In a large general hospitals carrying out high quality nursing can better meet the needs of patients , reduce the risk of accidents and complaints occurrence , improve clinical care satisfaction .It is worthy promoting in clinic .