增权视角下医院志愿服务团队自主管理模式初探

Exploration of self-management mode on hospital volunteer team from perspective of empowerment

近年来,随着志愿服务在医院的兴起与发展,众多医院开始了本土化医院志愿者管理模式的探索,并取得了一定的成效。但在具体的管理实践中,普遍存在着志愿者参与服务的积极性与主动性不足等情况,在一定程度上阻碍了医院志愿者队伍的可持续发展。通过尝试将增权理念引入医院志愿者的管理过程,将参与服务的志愿者看作是有潜能的个体,从个人层面、人际关系层面和社会参与层面,帮助其进行能力建设,实现自我价值,以此调动其参与志愿服务的内在动力,推动志愿者管理模式从"管理"向"自主管理"转变。

In recent years, with the development of volunteer service in the hospital, many hospitals have explored localization mode of hospital volunteer management and have got some effectiveness. However, there is common problems such as lack of enthusiasm and initiative in practice in voluntary service, which has hindered the sustainable development of the hospital volunteer team. This paper introduces the concept of empowerment to comprehend the process of ＆#39;hospital volunteers’ management, regarding the volunteers as individuals with potentials, assisting them via the individual level, interpersonal level and at the level of community involvement to enhance capacity and to achieve self-worth. So as to mobilize their intrinsic motivation to be a volunteer. This method aims to transfer volunteer management model from＆quot;be managed＆quot;to＆quot;self-management＆quot;.