基于信息平台的大型综合医院门诊就医流程优化

The Large General Hospital Outpatient Service Medical Treatment Process Optimization Based on the Information Platform

当今社会多元化的发展,对综合医院门诊服务的内容及服务形式也提出了更高的要求。文章总结了在信息化建设的基础上门诊流程的优化升级,包括各类诊前自助、诊间及诊后服务,创建了一个"以患者为中心"的门诊就医流程,为患者提供了方便快捷的就医环境。同时也指出制度保障、精细化管理和全方面宣传引导是流程优化的运行保障。但不免也继续存在或出现一些问题,如号贩子倒号问题、诊间加号秩序问题和患者检查多次往返等问题,还需在理论上进一步研究,在实践中进一步改善,从而使患者感受到更加方便快捷的医疗服务,真正做到"以病人为中心"服务。

With the development of social diversity, the content and service form of the general hospital outpatient service should be improved. The article summarized optimization and upgrading of the outpatient service process on the basis of the information construction. It including all kinds of self-help before clinical diagnosis and during and after clinical services. It create a ＂patient centered＂ outpatient service medical treatment process, and provides a convenient medical environment for patients. The article also points out that the institutional guarantee, delicacy management and all aspects of publicity guide are the operation security of process optimization. But there are still some problems such as scalper resell, add registered order and multiple travel of examine. We still need further research in theory and practice, to make patients feel more convenient of medical treatment service, truly achieve ＂patient-centered＂.