实施急救服务技能培训 提高患者满意度

Implementing the Emergency Treatment and Service Skills Training to Satisfy Patients.

为探讨急救服务技能培训在提高急诊病人满意度中的实用价值 ,采用了统一问卷调查表 ,在实施急救服务技能培训前后 ,同期调查急诊科所有就诊患者 ,对培训前后病人的满意度进行对比分析。结果说明对急诊科医护人员实施急救服务技能培训可提高患者满意度 ,并有助于提高急诊科医生护士的技术等级。可见 ,实施急救服务技能培训可提高医院和急诊科的行业竞争优势。

To evaluate effect of the emergency treatment and service skills training in improving patients' satisfactory degree, we surveyed the patients in the department of emergency with the same questionnaire before and after the training and analyzed the patients' satisfactory degree before and after the training. The result showed that the patients' satisfactory degree was improved after the train. The train was also helpful to improve the abilities of professionals. So the train could improve the competitive advantages of hospital and the department of emergency. Authors' address General Hospital of Chinese People's Armed Policy Forces. Beijing, P.R.China.