在组织分析中思考服务型政府

Perspective on Service-oriented Government in Terms of Organizational Analysis

现代组织拥有功能性部门与业务性部门两大部门,以及横向结构与纵向结构两大结构。20世纪后期以来,随着组织环境的复杂化,组织的业务性部门进入了急剧的重组,传统的实体机构开始让位于任务性的临时组织,从而表现出了虚拟化和网络化的特征。与这一发展相一致,组织的横向结构也发生了虚拟化和网络化,使机构间的关系更加灵活,更能回应环境的需要。同时,组织的纵向结构也走向了扁平化和水平化,而不再那么强调严格的层级控制。作为一个组织体系,服务型政府将继承20世纪后期以来的组织发展成果,并通过对组织发展趋势的自觉把握而加速自身的组织重组,从而更敏锐地捕捉社会需求,更快捷地做出反应,更好地通过服务来促进社会的合作治理。

There are functional and operational sectors in modern organizations, as well as horizontal and verticalstructures. Since late 20th century, as complexity in organizational environment increased, operational sectorshave been going through drastic reorganization, in which traditional agencies have been replaced by task-orientedtemporary organizations, making organizations as a whole more virtual and networked. Consistent with this devel-opment, the horizontal structure of organizations have been virtualized and networked too, as a result, relation-ship between agencies have become more flexible and responsive to the needs of environment. In the meantime,the vertical structure of organizations have become more flat and horizontal, with hierarchical control lessstressed. As a system of organizations, service-oriented government will inherit recent organizational develop-ments; furthermore, it will accelerate the process of its restructuring to meet the needs of society more keenly andrespond more quickly. To do so, it can facilitate the collaborative governance between social actors.