运用品管圈提高首台手术开始的准时率

The Application of Quality Control Circle to Improve the Punctuality Rate of the Beginning of the First Surgery

目的通过品管圈小组活动,提高首台手术开始的准时率。方法成立品管圈小组,确定以"提高首台手术开始的准时率"为主题,进行现状及原因分析,拟定对策后组织实施,进行持续质量改进。结果经品管圈活动,首台手术开始的准时率明显提高,达到了预期目标。品管圈活动在解决问题能力、责任心、沟通协调、自信心、团队凝聚力、积极性、品管手法、和谐度8个方面均有提高。结论开展品管圈活动不仅优化了手术科室工作流程,提高了首台手术开始的准时率,也提高了医护人员工作效率,降低各科成本,节约能源,同时还提高了圈员的团队精神和质量管理能力。

Objective To explore whether punctuality rate of the beginning of first surgery can be improved by Quality Control Circle （QCC） group activities. Method QCC team was established with the theme of ＂Improve the Punctuality Rate for the Beginning of the First Surgery＂ to analyze the status quo and causes for the issues, develop and implement the proposed countermeasures to maintain the continuous quality improvement. Results After the implementation of QCC activities, the punctuality rate of the beginning of the first surgery significantly improved. Performance was improved in eight areas including problem-solving skills, responsibility, communication and coordination, self-confidence, team cohesion, motivation, quality control techniques, harmony after the QCC activities. Conclusion QCC optimizes workflow of surgical departments; increases the punctuality rate of the beginning of the first surgery; improves the efficiency of health care; reduces the cost of relevant departments; and improves teamwork and quality management capabilities of members in QCC team.