摘要
对800例体外冲击波碎石术患者实行优质护理服务:包括患者从入院到出院全过程均由责任护士为其进行身心整体的护理,出院后采用问卷方式调查患者对优质护理服务的评价。研究结果认为实行优质护理服务可以改善医患关系,改进服务质量,提高患者满意度。
800 cases of extracorporeal shock wave lithotripsy had quality nursing service, including nurses responsible for patients’physical and mental health in hospital, questionnaire investigation of evaluating quality nursing service. Results showed quality nursing service can close doctor-patient relationship,improve service quality,and increase satisfaction degrees.
出处
《中国处方药》
2014年第3期114-116,共3页
Journal of China Prescription Drug
关键词
体外冲击波碎石术
优质护理服务
满意度
Extracorporeal shock wave lithotripsy
Quality nursing service
Satisfaction
