摘要
对 CS的战略思想和 QFD的决策模式进行了系统的剖析 ,在此基础上 ,通过构建质量屋 ,对 QFD作了适当改进 ,并将 QFD作为一种实施手段运用于 CS战略。基于 QFD对 CS运作的功效 。
There is a systematic analysis to CS Management idea and QFD'S decision pattern in the paper, based on the introduction of CS strategy and QFD system,QFD is improved properly on building the house of quality.QFD is applied to CS strategy as an implement.For the function of QFD is CS operation,CS strategy becomes more practical and operational.
基金
国家自然科学基金
