图书馆服务质量评价

Evaluation on Library's Service Quality

图书馆服务质量评价是提升图书馆服务价值的一种方式。基于图书馆的服务愿景,设计了图书馆服务质量评价模型,从"硬件"和"软件"两个视角,探讨了评价图书馆服务质量的方法。

Library＇ s service quality evaluation is a way of promoting the value of library services. Based on library＇ s service vision, this paper designs a library service quality evaluation model, and from two perspectives of ＂hardware＂ and ＂software＂, probes into the method for evaluating library＇ s service quality.