摘要
介绍了ClimateQUALTM的概念和评测方法,对康奈尔大学图书馆和其他9个图书馆的调查数据进行分析,应用模糊法对ClimateQUALTM评估方法做后期数据处理和统计分析,得到平均满意度,以期进一步完善和优化这一评价方法体系。
The paper presents the concept and the assessment approach of ClimateQUALTM, analyzes the survey data of Cornell University Library and other 9 libraries, uses fuzzy method to make data post-processing and statistical analysis on ClimateQUALTM evaluation, and obtains average agreement index, so as to improve and optimize the evaluation system further.
出处
《情报探索》
2014年第6期24-27,共4页
Information Research
关键词
组织氛围
评估
优化
模糊法
organizational Climate
evaluation
optimization
fuzzy method