The Impact of Automation in Service Industries＂ An Empirical Study
The Impact of Automation in Service Industries＂ An Empirical Study
关键词
自动化系统
服务产业
客户关系
高速公路收费
结构方程模型
服务行业
自动化流程
子系统
service encounter, automation, technology, operations subsystem objectives, elements of service delivery, cost, time reduction, flexibility
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