温馨提示卡的制作、应用及效果评价

Making,application and effect evaluation of warm and fragrant prompting card

目的:为了提高患者对护理服务的满意度,体现示范病区"服务零距离,真情无极限"的服务理念。方法:在对住院患者中采用注重细节服务,人性化服务,创新采用各种温馨提示卡服务,并自行设置满意度调查表,评估此服务的实施效果。结果:创建温馨提示卡服务后患者满意度明显提高(P<0.01)。结论:温馨提示卡的使用提高了患者满意度,值得临床推广。

Objective：To improve the satisfaction degree of patients to nursing service and reflect the service concept of the standard ward-zero distance service, infinite true feelings. Methods：It paid attention to details and humanized service. It provided warm and fragrant prompting eard service originally and the effect of this service was evaluated by using the investigation table of satisfaction. Results： The satisfaction degree of the patients increased obviously after the foundation of the warm and fragrant prompting card service （ P〈0. 01 ）. Conclusions ： The application of the warm and fragrant prompting card increases the satisfaction degree of the patients and deserves the clinical expansion.