摘要
馆员的非言语信息是图书馆服务中不容忽视的重要因素。非言语信息直接影响服务质量与服务效果 ,重视、研究馆员非言语信息是图书馆工作中的一个重要内容。
Nonspoken language information from librarians is a important factor in library service that can't be ignored.lt will directly affect the quality and result of our service so that studying as well as paying enough attention to it will be one of the important tasks in libraries.
出处
《津图学刊》
2000年第3期138-143,共6页
Tianjin Library Journal