浅谈高校图书馆工作的质量控制与心理机制的运用

A Tentative Discussion on the Application of Quality Control and Psychological Mechanism in College Library Work

本文从管理心理学的视角出发，从宏观和微观两个方面侧重对人员。理素质和状态进行分折，指出当前高校图书馆工作的质量管理中的消极心理因素及其质量管理薄弱、控制失调的成因。并将企业质量控制的理论引进到高校图书馆的管理中来，提出了在质量控制中恰当有效地运用心理机制，以激励图书馆员的心理功能，从而创造出一个人人都重视质量的良好氛围，以使高校图书馆更好的发挥在教学科研中的作用。

Stuning from the angle of view of managementpsychology, this paper lays emphasis on the analysis of the personnel's psychological quality and state of mind, pottingout the negative psychologiCal factors in the present-day quality supervision of college library personnel as well as the causes of the weakened quality supervision and lack of control.Furthermore the paper introduces the quality control theory applied in enterprises into collegelibrary management, proposing making effective use of psychological mechanism in qualitycontrol to stimulate the librarians' psychological function so as to came a betterenvironment in which everybody attaches importance to serveice quality so that college and university libraries might play a guter role in teding and scientific research.