售后服务是一种社会进步——与魏杰先生商榷

After Service is a Social Progress

本文针对魏杰先生否定售后服务进步作用的观点 ,阐述了售后服务在商品经济条件下产生的必然性和社会进步性 ,售后服务对维护消费权益 ,促进厂商改进生产经营的积极作用 ,并进一步阐明售后服务是全社会的需要 。

Aiming at the view of Wei Jie's denial to positive function of after service,the paper expounds the inevitability and social meaning of its occurence,and its positive function to promote producers improving on production and management.Moreover,it affirms that after service is in need of the whole society and that it will develop into a large industry.