期刊文献+

软件业服务创新系统研究 被引量:3

Study of service innovation system in software industry
下载PDF
导出
摘要 随着信息技术、网络技术的发展 ,软件和信息服务业将成为世界第一大产业。面临世界软件业快速发展的强大压力 ,如何促进中国软件业的创新 ,已成为国家创新的关键课题。论文将软件业这一快速发展且极具潜力的行业作为研究对象 ,在传统服务创新的理论基础上 ,根据美国和西欧各国学者对服务业的理论研究成果 ,结合对国际著名软件公司服务创新举措的考察 。 With the development of information and internet technology, software and information service industry will become the largest industry in the world. Facing the great pressure of the rapid development of software industry in the developed countries, it has become the key issue for China as to how to accelerate innovation of Chinese software industry. This paper, based on the theory of the innovation of traditional service, and the results of service theory by American and Western scholars, combined with the research on the service innovation cases of famous international software enterprises, studies the software industry-a promising and potential industry, and presents the innovation system of software service industry as well.
出处 《大连理工大学学报(社会科学版)》 2001年第3期24-28,共5页 Journal of Dalian University of Technology(Social Sciences)
关键词 软件业 服务创新 用户关系 服务概念 服务提供商 software industry service innovation customer interface
  • 相关文献

参考文献4

  • 1[1]NORMANN R. Service Managewment, Strategy and Leadship in Serice Business[M]. Second Edition, JOHN WILEY & SONS, 1991.
  • 2[2]SASSER W E, CHRISTOPHER J R, HART W L,JAMES L H. The Service Management Course, Cases and Readings[M]. Toronto: Maxwell Macmillan Canada, 1991.
  • 3[3]BRUCE R G, JAMES B Q. Managing Innovation, Cases from the Service Indistries [M]. National Academy Press, 1988.
  • 4[4]JAMES L H, SASSER W E, CHRITOPHER Jr, HART W L. Service Breakthroughts- Changing the Rules of the Game[M]. New York:Division of Macmillan, 1990.

同被引文献14

引证文献3

二级引证文献24

相关作者

内容加载中请稍等...

相关机构

内容加载中请稍等...

相关主题

内容加载中请稍等...

浏览历史

内容加载中请稍等...
;
使用帮助 返回顶部