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旅游企业伦理规范的有效沟通 被引量:6

The Effective Communication of Moral Principles in Tourism Industry
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摘要 伦理经营在 2 1世纪将成为管理理念发展中一个重要趋势 ,探讨了员工伦理观念的形成以及旅游企业应通过何种途径有效地与员工沟通企业的伦理规范 ,以达到影响员工伦理行为的目的。 The management of moral principles will become an important trend in the developtrent of management theory in the 21st century,this paper probes into the formation of staff's moral principles and the effective way in which the industry communicates with the staff hoping to affect the staff's moral behaviours.
作者 谢礼珊
出处 《桂林旅游高等专科学校学报》 2001年第4期71-73,共3页 Journal of Guilin Institute of Tourism
关键词 旅游企业 伦理经营 管理理论 员工意识 管理人员 moral principles Communication concept of value
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参考文献4

  • 1Betsy Stevens and Judi Brownell, Ethics: Communicating Standards and Influencing Behavior, Cornell Hotel and Restaurant Administration Quarterly[J], April. 2000.
  • 2Frederick F Reichheld . The Loyalty Effect: the hidden force behind growth, profits, and lasting value. Bain & Company, Inc[M]. 1996.
  • 3Lynn Sharp Paine . Cases in Leadership, Ethics and Organizational Integrity[M] . Irwin Mc-Graw- Hill 1997.
  • 4Stephan Cludts. Organization theory and the ethics of participation, Journal of Business Ethics[J]. Sep,1999.

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