构筑并创建新型的客户服务体系

Construct and Organize New Type Customer Services System

当今世界所有的产品和服务都面临着无情的竞争，重新认识并思考客户服务，建立有别于竞争对手的服务个性并创建客户服务文化特色，寻求客户服务体系支持点，最大程度地发挥资源效率，是电力企业当前面临的一项艰巨任务。

It is common in the world that all products and services face rigorous competition. To realize and think about customer services, and construct customer service personality and culture different from other competitors is really a difficult task for power corporations, which can help them to seek the working point of customer service system and exert the resource efficiency.