摘要
分析了基于CTI技术的呼叫中心 (CallCenter)的组成结构及其功能。对目前呼叫中心的几种体系结构进行了详尽的比较 ,并着重分析了呼叫中心在电力系统中的应用。
The paper analyses the constructure and the functions of call ceter based on CTI(computer telephone integrated)technology. It explains the differences of current call centers, and analyses in emphasis the application of call center in power system. At last, the necessity of inducing call center into power system is pointed out.
出处
《电力系统通信》
2001年第6期34-36,共3页
Telecommunications for Electric Power System
