服务企业施行“顾客第一”中的误区与对策

Blind Points and Countermeasures in Implementation of Customers First in Service Industries

我国服务企业应尽快摆脱卖方市场条件下的传统思维,走出“迎客”第一、“购客”第一、“看客”第一、“唬客”第一的误区,真正树立“顾客第一”的经营理念。因此,服务企业必须转变观念;加强管理;力创服务品牌,凝聚企业文化。

Chinese service industries should get rid of traditional ideas of seller 's market quickly, avoid the blind points of greeting the customers first, buyers first, patronizing customers first and cheated customers first and set up management ideas of that customers are gods. So, service industries must change ideas, consolidate management, create service brands and embody enterprise culture.