呼叫中心在电信运营企业中的应用与管理

The Application and Managing Mode of Call Center in the Telecommunication Carriers

如何提高呼叫中心的服务质量 ,降低运营成本 ,优化全局管理 ,最终赢得用户是各电信运营商急需解决的问题。本文将从实际运营出发 ,具体剖析呼叫中心在电信运营企业中的应用及管理模式。

It was urgent problem would be solved by telecommunication carriers how to improve the quality of call center, reduce the cost of the applications, optimize the management and win the client. This paper analysed the applications and managing mode of call center in the telecommunication carriers.