ISO9000新版发布—企业完善管理的契机

Opportunity for Better Management: Issue of ISO9000 New Version

２０００年１２月ＩＳＯ发布了新版标准ＩＳＯ９０００：２０００系列标准，本文就此次改版 的原因及新标准与当今先进的管理技术之间的联系进行介绍。文章指出，企业应当充分利用 这一大好机会，提高企业管理水平，为加入ＷＴＯ后的市场挑战做充分准备。 ＩＳＯ９０００：１９９４版标准在世界各国已得到广泛应用，但是，由于标准本身的一些原因，使得 企业不能借助标准真正提高企业在市场上的竞争能力。而新版标准充分考虑到与企业实际相 结合，对世界成功企业的先进管理经验进行了总结，并将其内容丰富到新版标准中。这些先 进管理经验主要有：企业战略管理，顾客导向的市场战略、目标管理、过程管理、欧洲质 量 管理奖及美国鲍里齐质量奖等。

： International Standardization Organization issued new version standard: ISO9000: 2000 series standard in December 2000. This article introduces the reason of change of version standard and the relationship between the new standard and cu rren t advanced management skills. The article suggests that enterprise take t he chance of it to improve management for preparing the coming challenge due to China joining the WTO. ISO9000:1994 version standard was widely applied by most country in the world. H owever, most enterprises can not improve their competition ability through the s t andard due to some defects of the standard. The new version standard has taken the se into account and tried to solve more actual issues. They summarized the ad v anced management experiences of international successful companies and merged th e m into the new standard. These good experiences are as follows : Business strat eg y management, customer-oriented strategy, management by objective, process manag ement, EFQM and Boldrige awards and so on. It is obvious that the new standar d shall cause a new competition of quality management.