摘要
为探讨医院服务的特性 ,本文阐述了医院服务的不可触摸性 ;医院服务的同一性 ;医院服务的不可储存性 ;医院服务的竞争性 ;医院服务的影响性。只有充分认识医院服务的特性 ,才能做好医院服务运作管理。
To inquire into the characteristic of the hospital serving, it is expounded in this article that the non touching property of the hospital serving, the hospital serving identity, the non storage characteristic of the hospital serving, the competitiveness of the hospital serving, the influence property of the hospital serving.
出处
《解放军医院管理杂志》
2001年第4期313-314,共2页
Hospital Administration Journal of Chinese People's Liberation Army