论我国零售药店药物咨询服务的规范化管理

On the Standardized Administration of Medical Consultation Service in the Retail Pharmacy in China

目的 :探讨我国零售药店药物咨询服务规范化管理的实施对策。方法 :对我国零售药店药物咨询服务存在的问题进行分析。结果与结论 :我国零售药店药物咨询服务工作必须由专人负责 ,导入企业形象工程 ,充分利用计算机网络功能 ,并建立规范化管理实施体系。唯此 ,才能提高药物咨询服务的质量 ,保证人民用药安全、有效。

OBJECTIVE:To seek for the countermeasures to standardize the administration of medical consultation service in the retail pharmacy.METHODS:To analyse the existing problems of the consultation service in the retail pharmacy.RESULT_S&CONCLUSION:We suggest that the consultation service should be carried out by speciallyassigned persons,CIS should be introduced,computer network should be manipulated and a standardized administration system should be established.Only in this way can the quality of service be raised and the security of medication of the public be ensured.