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门诊部病人就诊时间调查 被引量:3

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机构地区 武汉市儿童医院
出处 《医学与社会》 2002年第1期63-64,共2页 Medicine and Society
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同被引文献35

  • 1郑静,凌莉,张福林,杨才布.门诊病人满意度的测量和评价[J].中华医院管理杂志,2004,20(6):372-374. 被引量:69
  • 2彭迎春,常文虎,董斯彬.排队论在测量门诊挂号和收费窗口服务流程效率中的应用[J].中华医院管理杂志,2005,21(12):810-814. 被引量:26
  • 3JamesAF MonaJF.SeviceManamegementOperations,Strategey and Information Technology(3rd Edition)[M].北京:机械工业出版社,2003.30-45.
  • 4Welch J D,Bailey N T J.Appointment systems in hospital outpatient departments[J].The Lancet,1952,259 (6718):1105-1108.
  • 5Cayirli T,Veral E.Outpatient scheduling in health care:a review of literature[J].Production and Operations Management,2003,12(4):519-549.
  • 6Gupta D,Denton B.Appointment scheduling in health care:Challenges and opportunities[J].IIE Transactions,2008,40(9):800-819.
  • 7Ho C J,Lau H S.Minimizing total cost in scheduling outpatient appointments[J].Management Science,1992,38(12):1750-1764.
  • 8Robinson L W,Chen R R.Scheduling doctors' appointments:optimal and empirically based heuristic policies[J].IIE Transactions,2003,35 (3):295-307.
  • 9Bosch P M V,Dietz D C.Minimizing expected waiting in a medical appointment system[J].IIE Transaction,2000,32(9):841-848.
  • 10Swisher J R,Jacobson S H,Jun J B,et.al.Modeling and analyzing a physician clinic environment using discrete-event (visual) simulation[J].Computers & Operations Research,2001,28(2):105-125.

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