急诊科护士工作满意度与情绪劳动表层表现的相关分析

The correlation between job satisfaction and emotional labor surface performance of nurses in emergency department

目的 分析急诊科护士工作满意度与情绪劳动表层表现间的相关性,为护理管理者制定针对性改进措施提供依据.方法 采用一般情况调查表、情绪劳动量表及工作满意度量表对山东省10家综合性医院276名急诊科护士进行调查.结果 急诊科护士工作满意度内在满意度、外在满意度得分分别为(3.09±0.26)、(3.07±0.49)分,通过对不同护龄的急诊科护士在内在满意度及外在满意度平均得分进行对比分析发现,护龄>15年的急诊科护士内在满意度、外在满意度方面均优于其他护龄组,差异有统计学意义(P<0.05).急诊科护士工作满意度与表层表现呈明显负相关(r=-0.178),工作满意度与深层表现相关关系不显著(r=-0.043),工作满意度与自然表现呈正相关(r=0.111).结论 急诊科护士工作满意度与情绪劳动表层表现之间存在一定关联性.

Objective To investigate the relationship between job satisfaction and emotional labor surface performance of nurses in emergency department of Shandong province , and to provide realistic basis for the nursing management to develop targeted improvement measures. Methods The general situation questionnaire and emotional labor scale were used to investigate 276 emergency department nurses in 10 comprehensive hospitals in Shandong province. Results The internal satisfaction and external satisfaction scores of the nurses in the emergency department were respectively (3.09±0.26,3.07±0.49), Through to the emergency department nurses of different nursing age inner satisfaction and external satisfaction scored an average of comparative analysis found that protecting ages pass to 15 years of emergency department nurses intrinsic satisfaction,extrinsic satisfaction is better than that of other age groups (P<0.05). There was a significant negative correlation between job satisfaction and surface performance of nurses in the emergency department(r=-0.178), with no significant correlation between job satisfaction and deep performance(r=-0.043), and a positive correlation between job satisfaction and natural performance(r=0.111). Conclusion There was a certain correlation between job satisfaction and emotional labor surface performance and of the nurses in the emergency department.