基于人工智能的智能交互系统体系架构

Intelligent interactive system architecture based on artificial intelligence

网络化、智慧化是交互服务系统的今后发展方向,互联网普及和丰富的社交渠道对智能交互服务有着现实需求,高质量低成本的智能交互解决方案成为各行业重点关注并亟待解决的主要问题。依托人工智能技术引入意图识别、语义理解、对话判断等智能手段,融合场景化设计和知识碎片加工技术给实现交互服务智能化带来了新的手段和契机。分析了现有交互系统面临的问题,在此基础上设计提出了智能交互系统的关键功能要素和系统架构组成,以阐述基于人工智能的智能交互系统的研究探索。

Networking and intelligentization are the future development directions of interactive service systems. Internet popularization and rich social channels have realistic needs for intelligent interactive services. High-quality and low-cost intelligent interactive solutions have become the main issues that need to be addressed in various industries. Relying on artificial intelligence technology, intelligent means such as intent recognition, semantic understanding, dialogue and judgment were introduced, the integration of scene design and knowledge fragmentation processing technology has brought new means and opportunities for the realization of interactive service intelligence. The problems faced by the existing interactive system were analyzed. On this basis, the key functional elements and system architecture of the intelligent interactive system were designed.