2Kellerman. Information Society. The Information Society (TIS) journal, 1999, (3): 154-168.
3Smith R., Bush A.J. Information Technology and Resource Use by Using the Incomplete Information Framework to Develop Service Provider Communieation Guidelines. Journal of Services Marketing, 2002, (1): 35-42.
4Congress Online Projext(2002).Congress Online: special Report: E- mail Overload in Congress- Update. The Pew Charitable Trusts, the George Washington University, and the Congressional Management Foundation, Wshington, DC[DB/OL]. Retrueved 3 September 2002, from Congerss Online Project Web site: http: //www. congressonlineproject.org/080702, html.
5Desk: Impact of Computer - Mediated Communication Technology ology on Librarian- Client Inter- actions [EB/OL]. Medical Reference Services Quatedy 17:4 (winter 2004). 18.
6Lara Bus hallow - Wibur, Geamna Devine and Fritz Whitcomb [J]. Electronic Mail Reference Service, 2002, (3):361 - 369.
