2Dennis,A.R. and Carte,T.A. and Kelly,G(2003), "Breaking the rules:Success and Failure in groupware-supported business process reengineering"[J], Decision Support Systems,Vol.36. NO.1
3J·佩帕德，P·罗兰著.新版业务流程再造精要[M].北京：中信出版社，2002
4Hengst,M.D. and Vreede,G.D.(2004),"Collaborative business enginecring:a edcade of lessons from the field"[J], Journal of Management Information Systems,Vol.20, No.4
5Davenport, T.H. and Short, J.E.(1991),"The new industrial engineering: information technology and business process rcdcsign"[J].Sloan Management Revicw, Vol.31 No.4
6Davenport, T.H. and Harris, J.G. and Cantrell(2004), "Enterprise systems and ongoing process change"[J].Business Process Management Journal,Vol. 10 No. 1
