期刊文献+

在“细微之处见质量”活动中实现服务效益最大化 被引量:2

Making the benefits of the service maximumin the activity of "guaranteeing quality in the remoteness
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摘要 请病人“开处方”,认清开展“细微之处见质量”活动的必要性;请全员“开处方”,实施细微之处服务零缺陷工程;标本兼治“开处方”,实现服务效益最大化。 Inviting the patients to prescribe for the hospital to make the staff understand the necessity of activity of 'the quality is realized in the remoteness'; inviting the staff to prescribe for the hospital to make sure that nothing can be lost in the activity of making the service to the remoteness; solving a problem from its, so as to make the benefits of the service maximum.
出处 《中国医院》 2002年第7期43-44,共2页 Chinese Hospitals
关键词 医疗服务 效益最大化 医患关系 医院管理 零缺陷工程 quality in the remoteness, service activity, making the benefits maximum
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  • 1吴峰,黄大江.门诊有价电子诊疗卡的应用与研究[J].现代医院,2002,2(2):56-57. 被引量:4
  • 2Philipkotler GaryArmstrong.市场营销原理[M].北京:清华大学出版社,2002.3.
  • 3Seale H,Wang Q,Yang P, et al. Hospital Health Care Workers' Understanding of and Attitudes Toward Pandemic Influenza in Beijing. Asia Pac J public Health. Asia Pac J Health [published on line ahead of print May 10, 2010 as doi: 10.1177/ 1010539510365097 ].
  • 4Donnelly CA, Ghani AC, Leung GM, et al. Epidemidoglcal determinants Of spread of causal agent of severe acute respiratory syndreme in Hong Kong. Lancet, 2003, 361(9371 ) :1761-1766.
  • 5Berg H. F, Van C, endt J, Rimmelzwaan GF, et al. Nosocomial influenza infection among post-influenza-vaccinated patients with severe pulmonary diseases. J Infect, 2003, 46(2) :129-132.
  • 6Kurlat I. , Corral G, Oliveira F, et al. Infection control strategies in a neonatal intensive care unit in Argentina. J Hosp Infect, 1998, 40(2) :149-154.
  • 7Yang P, Seale H, Maelntyre CR, et al. Mask-wearing and respir atory infection in healthcare workers in Beijing, China. Braz J In feet Dis, 2011, 15(2) :102-108.
  • 8Hammer M, Champy J. Reengineering the Corporation: A Manifesto for Business Revolution. New York: Harper Collins Publishers Inc. 1993.6.
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