质量管理:现代图书服务机构的新型管理理念

Quality Management:A New Management Idea in Contemporary Libraries

本文分析了现今多数图书服务机构的管理模式目标管理的优点和不足 ;指出随着知识更新的不断加快 ,为读者提供高质量的信息服务以满足读者不断增加的信息需求成为图书服务机构新的着眼点 ,由此引出了“质量管理”的概念 。

Based on an examination of the advantages and disadvantages of ManagementbyObjctives,which currently dominates Chines libraies' management,this paper attempts to promote the concept of Quality Management;proposes a model for the implementation of Quality Management.