摘要
Proceeding from the concept of customer satisfaction management,this paper describes the customer satisfaction test for network information service,including standard,scheme,method,technology and result.
Proceeding from the concept of customer satisfaction management,this paper describes the customer satisfaction test for network information service,including standard,scheme,method,technology and result.
出处
《情报理论与实践》
CSSCI
北大核心
2001年第5期346-347,共2页
Information Studies:Theory & Application
关键词
网络信息服务
客户满意评测
级度划分
network
information service industry/customer satisfaction test
