电子商务实践中的知识管理

Knowledge Management in Practice of Electronic Commerce

知识管理与电子商务是网络时代的两个重要研究领域 ,本文从电子商务企业的信息系统建设、业务流程重组以及客户关系管理三个方面 ,分析了电子商务中知识管理的应用以及存在的问题。

Knowledge management (KM) and electronic commerce (EC) are the important research fields in the network era. From the perspectives of information systems, business process reengineering and customer relationship management, this paper describes the application of knowledge management in electronic commerce, also the existed problems are listed.