模具制造呼叫中心建立的初步探讨

Research on the Foundation of Call Center in Mold Manufacturing

首先分析了在模具制造企业建立模具制造呼叫中心的必要性 ,然后以具体的呼叫中心建立过程为例 ,讨论了建立基于Web的模具制造呼叫中心所应使用的系统平台及开发工具 ,最后给出了模具制造呼叫中心的一个具体实例。

This paper first analyses the necessity of the founding a call center in mold manufacture enterprise. Then, taking the example of the founding process of a practical call center, the authors discuss the system platform and developing tools used in constructing Web based call center. In the end, a practical example of call center in mold manufacturing is given.