论高等教育产品和服务的整体质量

On the Whole Combination Quality of the Production and Service of Higher Education

高等教育产出从消费者的角度分析 ,可分为高等教育服务和高等教育产品———人才。从产出的功能和作用角度分析 ,可分为核心产出 ,辅助产出和附加产出等。高等教育产出是产品和服务的有机组合 ,服务成分占核心地位。高等教育产品和服务整体组合质量观 ,更能客观和全面地反映高等教育质量的实际 ,对指导人们认识和理解高等教育质量 。

From the consumer's point of view, higher education consists of two parts: the service and the production (the persons with ability); from the point of view of the production function, the production of higher education can be divided into the core,the assistant and the accessorial production and so on. The production of higher education is the organic combination of the product and service, the service of higher education accounts for the core status. Compared with the product quality view and the service quality view, the view of the whole combination quality of the production and service of higher education can reflect more impersonally and roundly the practicality of the quality of higher education, which plays a very important role in instructing people to ascertain, and authentically improve the quality of higher education.